Bliss Detergents Refunds and Returns Policy

Effective Date: 17 September 2024
Business Name: Bliss Detergents
Website: blissdetergents.com
Contact Email: lesedi@blissdetergents.com
Business Address: 19 Mountain View, Grasmere, 1828

At Bliss Detergents, we value your satisfaction and aim to provide high-quality cleaning products. However, if you are not completely satisfied with your purchase, we are here to help.

1. Returns and Refunds Eligibility

To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be unused, unopened, and in its original packaging.
  • Timeframe: Returns must be initiated within 14 days from the date of delivery.
  • Proof of Purchase: A valid proof of purchase (order number, receipt, or email confirmation) is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned:

  • Products that have been used or opened.
  • Items purchased on sale or as part of a special promotion.
  • Any items damaged due to misuse, neglect, or improper handling.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at lesedi@blissdetergents.com with your order number, a brief explanation of the reason for the return, and any supporting photos if applicable.
  2. Receive Return Instructions: Our customer support team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with your return.
  3. Ship the Product: Package the product securely, including all original packaging, and send it to the address provided by our customer support team. Customers are responsible for the shipping costs of returning the item.
  4. Inspection and Approval: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your return within 5 business days.

4. Refunds

If your return is approved, the refund will be processed as follows:

  • Refund Method: The refund will be credited to the original method of payment.
  • Processing Time: Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Deductions: Original shipping costs are non-refundable. Any promotional discounts or coupons applied to the original order will not be refunded.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the steps above and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at lesedi@blissdetergents.com. Include your order number, a description of the issue, and photos of the damage or defect. We will work with you to provide a replacement or issue a refund at no additional cost.

7. Customer Support

For any questions or concerns regarding our Refunds and Returns Policy, please contact us:

8. Changes to This Policy

Bliss Detergents reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing Bliss Detergents. We appreciate your trust in our products and are committed to ensuring your satisfaction.