Effective Date: 17 September 2024
Website Name: www.blissdetergents.com
Business Name: Bliss Detergents
Contact Email: lesedi@blissdetergents.com
Business Address: 19 Mountain View, Grasmere, 1828
At Bliss Detergents, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website www.blissdetergents.com or make a purchase from us. This policy is compliant with the General Data Protection Regulation (GDPR) and applies to all users within the European Economic Area (EEA) and worldwide.
1. Information We Collect
We may collect and process the following categories of personal data:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details, billing address, and other payment-related information.
- Order Information: Details related to the products you purchase, including order history.
- Technical Information: IP address, browser type, device information, and information about your interaction with our website (e.g., cookies, pages viewed).
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.
- Customer Service: To respond to your inquiries, complaints, and support requests.
- Marketing and Promotions: To provide you with information about products, services, and promotions that may be of interest to you, subject to your consent.
- Website Improvement: To analyze and improve our website, products, and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. Legal Basis for Processing Your Data
We will process your personal data only when there is a lawful basis for doing so, including:
- Consent: Where you have given your consent for specific purposes, such as marketing.
- Contract Performance: When processing is necessary to perform a contract with you or to take steps before entering into a contract.
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4. Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party service providers who assist us with website hosting, payment processing, order fulfillment, and marketing. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Authorities: When required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your information longer in the event of a complaint or if we reasonably believe there is a prospect of litigation.
6. Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we have about you.
- Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal conditions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
- Right to Data Portability: You have the right to request the transfer of your personal data to you or a third party.
- Right to Object: You have the right to object to our processing of your personal data where we are relying on a legitimate interest.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at lesedi@blissdetergents.com.
7. Security of Your Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze website usage. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us immediately at lesedi@blissdetergents.com, and we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes are made will signify your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Address: 19 Mountain View, Grasmere, 1828
Email: lesedi@blissdetergents.com